360° Feedback
Performance improvement, whether it is for individuals or teams, is an ongoing process that depends on people learning, growing and developing. Through the use of feedback, people change their behaviour and close the gap between what is expected of them and their current performance …360 feedback is a powerful tool that can help provide this feedback loop.
In 360 appraisal, feedback is provided from a number of people who are close, in different ways, to the person being appraised. These could be their manager, other team members, colleagues from other departments, or staff who work for them.
Our Approach
 Key requirements for success
There are three key areas which will affect the success of any 360 feedback activity:
- identifying the right areas to appraise the individual against
- ensuring that information is collected and analysed in an objective, meaningful and "safe" way
- feedback of the outcome to the individual in a way that will motivate and lead to improved performance and not to demotivation and ill feeling
Corinium Human Resource Management can help you with any or all of these areas.
Through our experience of implementing 360 systems, we can help you identify the key areas to review against. We have a well tried and tested 360 appraisal tool, which can be modified to meet individual company needs. The resulting information can be analysed in a number of different ways to meet individual company requirements.
Good feedback is vital to the success of any appraisal system designed to improve performance and with 360 appraisal it is even more so: there is less room to hide, or to blame disappointing results on a personality clash with one individual. We can help by providing independent feedback by experienced consultants or by training your own managers in the necessary feedback skills.
Team Appraisal
The 360 appraisal process can also be used to review and improve the performance of whole teams, by recognising areas in which the team is good and areas in which they need to improve.
Benefits of the 360 Feedback process
- Gives a more realistic picture as anonymity and confidentiality is assured; people are more comfortable giving honest feedback.
- Gives participants a clear idea of the behaviours or competencies expected by the organisation.
- Positively encourages participants to identify their own development needs.
- Repeating the exercise after development actions have taken place can accurately monitor improvements.
- If a large-scale project is undertaken it can help identify any generic issues and provide a check for the company against the agreed competencies.
Cultural Implications of 360 Appraisal
 360 feedback also has cultural implications for an organisation. Performance improvement is an ongoing process. For it to happen the organisation must create the environment in which feedback is accepted and encouraged as a legitimate tool to help people develop and employees must expect to use feedback to develop their abilities and manage their own careers. Implementing 360 systems within an organisation needs careful and positive management. Corinium HRM can provide you with support and guidance when handling these issues.
Examples of 360º Feedback programmes
One of our 360º PDF clients wanted to increase awareness amongst their staff of the behaviours that were considered to be important if the organisation was to be successful. At the same time they wanted everyone to have the opportunity to understand how they were perceived to be performing against each of these areas and then to produce a development plan that would recognise and exploit their strengths and address any areas for improvement. A bespoke 360 questionnaire was produced, which was changed slightly to reflect different levels in the organisation. Every individual, nearly 100, underwent a 360º PDF and received one to one feedback from an experienced consultant. Each individual then produced a development plan based on the areas identified. In addition, by combining all the information, generic areas of strength or development were identified across the whole department. This enabled strategic areas for the organisation to be addressed by the senior team as well as individuals addressing their own individual needs.
If you would like to talk to anyone about how 360 Feedback or any of our other services can help your business and HR objectives, please contact us.
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