Behavioural Skills Training

Behaviours are recognised as a major contributor to peoples’ success in business.

Behavioural skills training enables individuals to learn skills and practice them in a safe environment. Our training courses address a wide variety of topics and aim to support participants to increase their understanding of their own behaviour and the impact it has on others. The participants are then exposed to models, tools, techniques and ideas, which they can apply to their own situation.

Our Approach

All of our training courses are tailored made and delivered in-house. They are designed according to the needs and objectives of the organisation and the participants. They can take organisations’ competency frameworks, values or other policies or models into account and so be totally targeted to the behaviours required within the organisation.

All our courses are highly experiential and participative with a high emphasis on application and practice of learned skills. The approaches we employ in the courses are drawn from various sources like brain friendly learning, experiential learning, theatre, NLP, as well as the latest theories and models. The aim of all courses is to achieve a change in behaviour of the participants. For some of the courses we use actors to make the practical role-plays more realistic and effective.

The courses can be combined with individual coaching after the course, which has been proven to increase implementation of learned material significantly.

We can provide stand-alone courses or a series of modules that build on each other.

Topics we can provide training in include:

Communication Skills

Participants will understand the key requirements for effective communication with others and have greater self-awareness regarding communication skills. They will learn how to recognise different communication preferences in individuals and the particular challenges associated with virtual communications. Delegates will be equipped with additional tools & skills to enhance their communication with others.

Change Management

Delegates will define what change is and what is involved in Managing Change. They will learn about people’s typical reactions to change and how to manage resistance to change. Participants will learn a change management process and how to implement that in their situation.

Assertiveness Skills

Delegates will learn how to distinguish between different types of behaviours and identify verbal and non-verbal clues. They will understand barriers to assertiveness as well as assertiveness techniques to enable them to say what they mean and to deal with criticism and aggression. Roleplays will allow delegates to practice their skills.

Negotiating and Influencing Skills

In this highly practical training course participants will understand phases of negotiation, power, tactics and deadlocks and how to deal with them. They will look at pressures in a negotiation and how to cope with it. Throughout the course they will participate in realistic exercises that will allow them to practice what they have learned as well as look at case studies.

Conflict Management Skills

Participants will understand what conflict is and be equipped with techniques to recognise when they are getting into conflict and to control their behaviour more effectively in those difficult situations. They will learn tools to help themselves and others in conflict to explore the issue honestly and constructively. Delegates will reflect on their suitability to act as mediator and be armed with a step by step approach to guide others through conflict resolution. During the course they will work with real experiences and build self awareness of their own orientation to conflict.

Presentation Skills

This highly participative programme addresses structure and style of presentations as well as the more subtle components of presence, body language and voice. Participants will understand and overcome the barriers to presenting well and learn how to use visual aids effectively. Delegates are encouraged to develop their own presentation style that utilises the tools but is suited to their personality.

Coaching Skills

Coaching has been identified as one of the main management tools that create motivated and engaged staff. Delegates will learn the main coaching models and how to apply them to coach staff and colleagues successfully. They will practice the skills necessary to support the coachee to find their own solutions and create commitment to action.

Customer Service Skills

Participants will define what customer service is all about and learn how important first impressions are and how they can influence them. They will practice to ask the right questions, diffuse difficult situations and turn complaints into compliments. Participants will explore what customers really want and how to create the Wow factor that leads to customer loyalty.

Networking Skills

Delegates will learn how to successfully network with new contacts by building rapport, starting and ending conversations and learning how to overcome barriers within themselves and other people in networking situations. They will understand how their attitude can influence their behaviour and therefor success in networking. Participants will feel more confident in their ability to network successfully.

Time and Stress Management

Participants will develop greater self-awareness regarding time management preferences and recognise the benefits of effective use of time. They will be equipped with a process for effective time management and techniques for sensitively challenging unrealistic deadlines and conflicting priorities. They will learn tools and skills for increasing efficiency.

Interview Skills

Delegates will understand how to plan and prepare for an interview in line with the company’s recruitment process and competency framework. They will learn scripting questions and scoring, creating the right environment, introducing the company and structuring the interview as well as practice the required skills – listening, questioning, building rapport, making notes. The training includes an update on legislation that impacts on recruitment.

Performance Management

This course includes a holistic view of how to influence people’ performance as well as the performance management process and the skills required. Participants will learn how to set objectives effectively, follow up on progress, give feedback and conduct successful performance management review and Learning and Development discussion. The participants will practice the skills they have acquired.

Our Experience

All of our trainers are highly skilled and experienced, having worked for many years as trainers in a wide variety of industries and throughout the organisational levels. We can provide training for staff as well as senior executives.

All our trainers have worked in business in management or HR roles, so understand the business context in which our clients operate. Corinium HR Management has been providing training for over 10 years and most of our clients are with us through recommendations and stay with us for a long period of time as we adapt and change our approach as well as continuously develop and learn ourselves.

Examples of Behavioural Skills Training

Networking is a key skill for one of our clients. The organisation identified several individuals who were regarded as outstanding networkers and we interviewed them to distil their beliefs and attitudes as well as specific processes and tools they use to be successful. We then designed a specific training course for a group of staff that needed to be able to network well and transformed the information into models and exercises.

Managers in one of our clients wanted to improve their interview skills. We designed a specific course to teach them competency based interviewing referring to the organisation’s competency framework. The participants found that they started using the skills they learned in other situations as well.

If you would like to talk to anyone about how Behavioural Skills Training or any of our other services can help your business and HR objectives, please contact us.